Customer & Accounts Knowledge Base

Error: “” cannot be downloaded because payment has not been received yet.

“” cannot be downloaded because payment has not been received yet. occurs when downloading a product on a system running default permalink structure.

Address Fields Pre-populated on Checkout with Another Customer’s Address

When a new shopper proceeds to the checkout page, the billing address and shipping address fields will already be populated with an address that appears to be for another customer.

Error: Invalid Key

Invalid key

The E-mail Could Not Be Sent.

The e-mail could not be sent.

There is No User Registered with That Email Address

There is no user registered with that email address.

File Cannot Be Downloaded – Could Not Be Verified

“filename.zip” cannot be downloaded because your computer could not be verified as the system the file was purchased from.

Unknown Login Error

Unknown login error: …

The Password is Incorrect

The password is incorrect.

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