Errors Knowledge Base

Fatal error: Declaration of {ShippingClassName}::calculate() must be compatible with that of ShippingModule::calculate()

Fatal error: Call to undefined method CatalogProducts::load_images() in wp-content/plugins/shopp/api/theme/collection.php on line 351

Hot Link Protection Can Break Images over HTTPS

Using hot link protection on a website could trigger 404 errors for website images.

Fatal error: Call to a member function text() on a non-object in FSStorage.php

Performing an upgrade from Shopp 1.1.x to Shopp 1.2.x by dragging and dropping via FTP (thereby overwriting) files will leave a mix of old Shopp files and new ones.

Checkout Redirect Loop when HTTPS Environment Variable is not Set

When using a payment gateway that requires SSL; upon moving to checkout the browser is stuck in a redirect loop.

Fatal error: Call to undefined method FreeOrder::settings()

Fatal error: Call to undefined method FreeOrder::settings() in shopp/core/model/Gateway.php on line 393

Fatal error on Call to undefined method CatalogProducts::load_images()

Fatal error: Call to undefined method CatalogProducts::load_images() in wp-content/plugins/shopp/api/theme/collection.php on line 351

Activation Fatal Error – ImageSetting not found

In some environments, a Fatal Error occurs on activation for a missing ImageSetting class.

Incorrect Date/Time on Order Emails

Summary Order emails are generated with the incorrect time and/or date. Known Causes Assuming that PHP has been properly configured (through the php.ini file) and that the MySQL system time zone variable is correct then it is worth looking at the WordPress settings. Solution Go to General Settings and ensure that the correct timezone has…

Download Failed due to Bad Request or Not Authorized

Attempting to update Shopp through the WordPress plugin built-in update system fails.

Error: open_basedir Restriction in Effect.

Summary Some who attempt to update and activate Shopp 1.2 will run into an error similar to the following: Warning: error_log() [function.error-log]: open_basedir restriction in effect. >File(/tmp/[sitefinfo]_shopp_debug.log) is not within the allowed path(s): >(/srv:/tmp/upload:/dev/shm:/var/php5/lib/php) in /srv/username/www/[siteinfo]/wp->content/plugins/shopp/core/model/Error.php on line 425 Known Causes This type of issue is a hosting issue. This is likely to come up…

This site is not valid to deactivate the key. Contact customer service.

An error that occurs while attempting to deactivate a support key.

An unknown deactivation error occurred. Contact customer service.

An error that occurs while attempting to deactivate a support key.

This site is not valid to activate the key. Contact customer service.

An error that occurs while attempting to activate a support key.

The key provided is already active on another site. Contact customer service.

An error that occurs while attempting to activate a support key.

The key provided could not be validated by shopplugin.net. Contact customer service.

An error that occurs while attempting to activate or deactivate a support key.

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