Errors Knowledge Base

This site is not valid to activate the key. Contact customer service.

An error that occurs while attempting to activate a support key.

The key provided is not valid. Contact customer service.

An error that occurs while attempting to activate a support key.

An unknown activation error occurred. Contact customer service.

An error that occurs while attempting to activate a support key.

An unkown error occurred.

An error that occurs while attempting to activate or deactivate a support key.

The server did not return any response.

An error occurs while attempting to activate or deactivate a support key.

The server could not be reached because of a connection problem.

Summary An error that occurs while attempting to activate or deactivate a support key. Error The server could not be reached because of a connection problem. Known Causes Typical causes can include any of the following: Web hosting network firewall configuration Web server firewall configuration Network routing issues at the web hosting provider Network issues…

The order cannot be processed. The shipping rate service did not provide rates because of a problem and no other shipping is available to the address you provided.

No shipping rates are available from real-time shipping rate providers, or fallback rates, or regular calculated rates for the shipping address provided by the customer resulting in no available shipping costs.

The order cannot be processed. No shipping is available to the address you provided.

No shipping rates are available for the shipping address provided by the customer resulting in no shipping costs.

File Uploads Generate HTTP Error 406

This is caused by particularly aggressive security configurations by web hosting companies for Apache’s mod_security module.

A Purchase Notification Could Not Be Sent

A purchase notification could not be sent because the template for it does not exist.

There is not Enough Customer Information to Process the Order

There is not enough customer information to process the order.

Product Does Not Have Sufficient Stock to Process Order

$product does not have sufficient stock to process order.

There Are No Items in the Cart

There are no items in the cart.

You Did Not Enter a Valid Security ID for the Card You Provided

You did not enter a valid security ID for the card you provided. The security ID is a 3 or 4 digit number found on the back of the credit card.

You Did Not Enter the Name on the Credit Card You Provided

You did not enter the name on the credit card you provided.

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