Installing & Updating Knowledge Base

Shopp Compatibility List

This page includes lists of all reported and known compatible and incompatible plugins.

An Error Occurred While Updating Shopp

Summary Attempting to update Shopp through the WordPress Dashboard Updates area will result in an error. Update your Shopp software through WordPress Plugins. Note: Always backup your WordPress before making any changes. Error An error occurred while updating Shopp: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir…

Shopp 1.2/1.2.1 Upgrade leaves NaN in Product Shipping

Summary When upgrading a Shopp installation from version 1.1.x to version 1.2 or 1.2.1 the shipping dimension settings in the product editor show values of NaN. Symptoms While editing a product in the product editor, the shipping dimension settings (weight, length, width, height) show a value of NaN instead of the numeric values prior to…

Activation Fatal Error – ImageSetting not found

In some environments, a Fatal Error occurs on activation for a missing ImageSetting class.

You Do Not Have Sufficient Permission to Access This Page

After installing Shopp, the Shopp wp-admin pages are not accessible.

Download Failed due to Bad Request or Not Authorized

Attempting to update Shopp through the WordPress plugin built-in update system fails.

Error: open_basedir Restriction in Effect.

Summary Some who attempt to update and activate Shopp 1.2 will run into an error similar to the following: Warning: error_log() [function.error-log]: open_basedir restriction in effect. >File(/tmp/[sitefinfo]_shopp_debug.log) is not within the allowed path(s): >(/srv:/tmp/upload:/dev/shm:/var/php5/lib/php) in /srv/username/www/[siteinfo]/wp->content/plugins/shopp/core/model/Error.php on line 425 Known Causes This type of issue is a hosting issue. This is likely to come up…

Issues with WordPress MU Domain Mapping Plugin

This will explain how to overcome general incompatibility issues with the WordPress MU Domain Mapping Plugin.

Shopp Compatibility List

This page includes lists of all reported and known compatible and incompatible plugins.

Troubleshooting Microsoft IIS

The aim of this document is to catalog as many known issues as possible in terms of the symptoms, cause and remedy, wherever these are known.

No Email

When placing an order, the order shows up in your Shopp order menu, but your customer does not receive an email, nor does the shop owner. When attempting to send a message from a Shopp Order, the message is not received.

No Base of Operations or Target Markets

Both the Base of Operations and Target Markets settings are empty and not populated with the list of supported Shopp countries.

Updating Shopp Using WordPress Plugin Updater Fails

Shopp’s auto update does not work on every host for one reason or another. The issue then, is what to do when it fails, how do you update? The answer is to do a manual update.

Find Full File Path

In a lot of shared hosting environments, what looks to be the full path of a folder is not necessarily the correct full path. The good news is that there is a quick way to find this information. The full file path is required when setting up file system product and image storage.

CURLPROTO FILE Cannot Be Activated

When using some add-ons in Shopp that require connecting to other services, the following PHP Warning is generated: CURLPROTO_FILE cannot be activated when in safe_mode or an open_basedir is set

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