Shopp Knowledge Base

Page Not Found

A “Page Not Found” or WordPress 404 error page is shown instead of the expected Shopp page or pages.

Fatal error: Declaration of {ShippingClassName}::calculate() must be compatible with that of ShippingModule::calculate()

Fatal error: Call to undefined method CatalogProducts::load_images() in wp-content/plugins/shopp/api/theme/collection.php on line 351

404 Broken Permalinks with IIS / ISAPI rewrite

Summary When using a “pretty” permalink structure with IIS / ISAPI rewrite, all Shopp storefront URLs cause 404 “Page not found” errors. Symptoms When using an /index.php/ stubbed permalink structure with Shopp, all the Shopp storefront URLs are missing the necessary /index.php/ stub, causing the request to end in a 404 “Page not found” error.…

The store is currently down for maintenance. We’ll be back soon!

You receive the message “” when navigating to a Shopp store page.

Fatal error on Call to undefined method CatalogProducts::load_images()

Fatal error: Call to undefined method CatalogProducts::load_images() in wp-content/plugins/shopp/api/theme/collection.php on line 351

This site is not valid to deactivate the key. Contact customer service.

An error that occurs while attempting to deactivate a support key.

An unknown deactivation error occurred. Contact customer service.

An error that occurs while attempting to deactivate a support key.

This site is not valid to activate the key. Contact customer service.

An error that occurs while attempting to activate a support key.

The key provided is already active on another site. Contact customer service.

An error that occurs while attempting to activate a support key.

The key provided could not be validated by shopplugin.net. Contact customer service.

An error that occurs while attempting to activate or deactivate a support key.

This site is not valid to activate the key. Contact customer service.

An error that occurs while attempting to activate a support key.

The key provided is not valid. Contact customer service.

An error that occurs while attempting to activate a support key.

An unknown activation error occurred. Contact customer service.

An error that occurs while attempting to activate a support key.

An unkown error occurred.

An error that occurs while attempting to activate or deactivate a support key.

The server did not return any response.

An error occurs while attempting to activate or deactivate a support key.

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