Download Failed due to Bad Request or Not Authorized


Attempting to update Shopp through the WordPress plugin built-in update system fails.


Download failed. Bad Request.
Download failed. Unauthorized.

Known Causes

Bad Request errors occur when the download URL is not passing all of the information necessary to authorize the download.

Not Authorized errors involve an invalid key:

  • Attempting to update with a key that appears active on the site, however, is actually not actively registered to
  • The order for the key has been refunded, invalidating the Shopp support key.
  • The file transfer from failed due to communication problems.
  • A connection to could not be established because of network issues between the web host and the Internet, or specifically between the web hosting server and
  • The downloaded Shopp file is corrupted

Work Around

The first thing to try is to deactivate your key and reactivate it to ensure the activation is current. This step refreshes your Shopp installation’s registration with

The easiest work around is to perform a manual upgrade by downloading the latest version of Shopp and re-uploading to your WordPress website/Shopp installation.

There are a couple of things to note before you upgrade.

  • If you’ve edited the built-in templates (which is a no-no), you will lose your changes. If you’ve setup the Shopp templates as instructed, your customizations are safe.
  • If you’ve made any changes to the core code of Shopp, you will lose your changes and will need to apply your changes again. Unless it was a hot fix from Shopp that was rolled into an update
  • Your online store will be offline during the update process, plan accordingly.

Before any upgrade, it is critically important that you backup your files and database before performing the upgrade. This gives you the peace of mind that you can go back to your prior (working) setup in case an upgrade goes wrong. There are many backup solutions for WordPress websites that will handle backups for both your website files and database. We highly recommend that you look at employing a backup solution before attempting to upgrade. This is especially important for major point-release upgrades (such as 1.1 to 1.2).

Ingenesis Limited recommends using BackupBuddy from the PluginBuddy team for professional grade easy backups of your WordPress-powered website.

You can download the latest version of Shopp from either the download link in your receipt or from your Shopp Store Account Dashboard.

Upgrading Plugin Files

  • Extract the files to your desktop (or other location that is easy for you to locate them).
    De-activate Shopp within the WordPress administration panel.
  • Move the old shopp/ install out of the …/wp-content/plugins directory into …/wp-content/ (this preserves your old Shopp plugin files).
  • Upload the new files to your host via an FTP client or how ever you transfer files to your host.
  • Once the files have finished uploading, re-activate Shopp.

If things went well, you should be up and running on the new Shopp version. If they did not, and you received an error or Shopp isn’t working correctly, contact the Shopp Help Desk and the official support team will help you out.

See Also

Download Failed due to Bad Request or Not Authorized
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