The key provided is already active on another site. Contact customer service.

Summary

An error that occurs while attempting to activate a support key.

Error

The key provided is already active on another site. Contact customer service.

Known Causes

This error is reported when attempting to activate a single-site key that is already activated on another site.

Solutions

The only way to resolve the problem is to contact the official Shopp support team on the Help Desk to request the key be deactivated so that it is free to be activated on the new site. This procedure is a security safe-guard to ensure keys cannot be used illicitly and without your permission.

To avoid this error in the future when moving sites, remember to deactivate the key when you discontinue the original website.

See Also

The key provided is already active on another site. Contact customer service.
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  1. Avatar of Lori Harter

    My developer cannot log into my account using my login info. He needs to communicate with the shopp tech on some issues that are way beyond my technical capabilities. Is this not allowed or why might we not be able to>

    February 13th   #

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