The key provided is not valid. Contact customer service.

Summary

An error that occurs while attempting to activate or deactivate a support key.

Error

The key provided is not valid. Contact customer service.

Known Causes

• The support key field was left empty while trying to activate or deactivate.
• The key entered is not the correct length to be a valid key.

Troubleshooting

• First, verify the key you are entering is the exact key provided on your purchase receipt.
• If at all possible, try to copy and paste the key to avoid typing errors.
• If you know you are entering the key correctly and believe the error is a mistake, you can try contacting the support team on the Help Desk and cooperate with them to resolve the matter.
• Purchase a new key from the Shopp Store.

See Also