Summary
An error that occurs while attempting to activate or deactivate a support key.
Error
The key provided is not valid. Contact customer service.
Known Causes
- The support key field was left empty while trying to activate or deactivate.
- The key entered is not the correct length to be a valid key.
Troubleshooting
- First, verify the key you are entering is the exact key provided on your purchase receipt.
- If at all possible, try to copy and paste the key to avoid typing errors.
- If you know you are entering the key correctly and believe the error is a mistake, you can try contacting the support team on the Help Desk and cooperate with them to resolve the matter.
- Purchase a new key from the Shopp Store.
See Also
- The server could not be reached because of a connection problem.
- A problem with your WordPress install causing problems with activation/deactivation.
- The server did not return any response.
- An unkown error occurred.
- The store is currently down for maintenance. We’ll be back soon!
- An unknown activation error occurred. Contact customer service.
- This site is not valid to activate the key. Contact customer service.
- This site is not valid to activate the key. Contact customer service.
- The key provided could not be validated by shopplugin.net. Contact customer service.
- The key provided is already active on another site. Contact customer service.
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