The Password is Incorrect


An error displayed to a shopper when attempting to login to their account with an incorrect password.


The password is incorrect.

Known Causes

The shopper attempting to login is entering a password that does not match the password associated with their account. The legitimate account owner can use the password reset functionality to reset their password to a new password.


A customer can reset their password by following these steps:

  • Navigate the the store’s account login page.
  • Click the Lost your password? link on the login page.
  • Enter either the account login name or the **email address* associated with the account and click the Get New Password button.
  • An email will be sent the email on record for the account so that only the real account owner can change the password.
  • Click the recovery link for access to change the password.

    See Also

The Password is Incorrect
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