This site is not valid to activate the key. Contact customer service.

Summary

An error that occurs while attempting to activate a support key.

Error

This site is not valid to activate the key. Contact customer service.

Known Causes

The key entered is not a valid key that the activation key server recognizes due to any of the following cases:

  • The key does not exist and never did (not a real key).
  • The key has been disabled.
  • The key was destroyed.

Keys may be disabled or destroyed for orders that have been refunded or otherwise cancelled through chargebacks, etc.

Troubleshooting

  • First, verify the key you are entering is the exact key provided on your purchase receipt.
  • If you know you are entering the key correctly and believe the error is a mistake, you can try contacting the support team on the Help Desk and cooperate with them to resolve the matter.
  • Purchase a new key from the Shopp Store.

See Also

This site is not valid to activate the key. Contact customer service.
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