Transaction Failed – Could Not Achieve a Transaction Lock

Summary

A transaction error that appears during checkout causing the order to fail.

Error

Transaction XXXXXXXXXXX failed. Could not achieve a transaction lock.

Known Causes

This error is part of the transaction locking protection system that protects orders from data updates when the payment system uses a combination of synchronous and asynchronous updates. The error reports a problem establishing the lock protection for a specific transaction. It can occur when an existing lock is already in place. The locking mechanism will make three attempts at establishing a lock before failing and reporting an error.

Solutions

There are no known solutions. The error is very circumstantial and can only occur in the most extreme cases. If this error is a regular occurrence in your Shopp install and you do not have a high transaction rate, it may indicate a more serious problem with your install. In that case, it is best to contact the official support team on the Shopp Help Desk.

See Also

Transaction Failed – Could Not Achieve a Transaction Lock
  • 0.00 / 5 5

You must be logged in to post a comment.

© Ingenesis Limited. Shopp™ is a registered trademark of Ingenesis Limited.

Skip to toolbar