UPS — The postal code xxxxx is invalid for AL United States

Summary

Shopp store owners who are using the UPS shipping add-on and set an incorrect base of operations via WP-adminShopp Setup may have problems with their store. Specifically, their customers may see the error below when attempting to retrieve shipping rates.

Error

UPS — The postal code xxxxx is invalid for AL United States.

Note: xxxxx could be exchanged for any postal / zip code that is not in the state of Alabama

Known Causes

This is a configuration issue with the store settings and is not caused by the end-user (customer).

This error is caused by a mismatch of the zip code & state. For example, lets take a look at the error below:

UPS — The postal code 90210 is invalid for AL United States.

The issue is not apparent but on a closer look we see that the zip code 90210 is for the state of California.

To correct this configuration issue, go to WP-adminShopp Setup and change Alabama (AL) to your correct state. Then Save Changes.

Screen Shot 2013-03-06 at 3.39.01 PM

See Also

UPS — The postal code xxxxx is invalid for AL United States
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